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Digital Skills Assessment

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Important: This assessment is for your benefit and the results will only be used to personalize your training resources.

Please do not look up the answers online as it will impact your training experience negatively.

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Qualia Quick Audit - Closing

Welcome to your Qualia Quick Audit - Closing

Branch

Escrow Officer

Escrow Number

1. All receipts from buyer posted to statement as initial deposit or closing funds.  Also, Closing statement accurately reflects deposits & Close of Escrow date.

2. Balancing rail balanced.

3. Seller 1099 included with closing package.

4.  All tasks completed or deleted during the transaction.
(All tasks within a milestone or all milestones should not all have the same completed date)

5.  ITIN checks for buyer and seller saved in document folder by PVA.

6. Final SDN and Final DRE were completed by the PVA

7. Lender loan number on Final Combined Settlement Statement

8. The file has been marked as closed on the Order Dashboard.

9. Number of tasks PVA completed in the Processing milestone (for example NHD, Home Warranty, Payoff, CPL, EOI).

Comments


Qualia Quick Audit - Opening/Processing

Please make sure this file meets these requirements before you perform an audit:

  • The file has received the EMD
  • Escrow Instructions have been generated
  • The file must be a Purchase Resale
  • We are not auditing cancelled files

Branch

Escrow Officer

Escrow Number

1. All receipts from buyer posted to statement as initial deposit.

2. CNB wire or check confirmation saved for all incoming or outgoing funds.
(Saving copies to Documents in Accounting folder)

3. 90% of tasks in the opening section have been marked as complete.

4.  Initial SDN and Initial DRE were completed by the PVA.

5. Both the buyer and seller have been communicated to in Connect or Email History. 
(This is found in Connect Inbox)

6. Information Requests have been sent to both the buyer and seller.

Comments


Qualia - Training Survey

Welcome to your Qualia - Training Survey

Branch

Name (optional)

How competent do you feel with completing your daily work in Qualia?

How would you rate your ability to open and/or process an escrow in Qualia?

How would you rate your ability to close and disburse an escrow in Qualia?

Do you feel like you need additional support? 
If so, please let us know what topics you would like us to cover.


Communication Team - GSD Survey

Welcome to your Communication Team - GSD Survey

Name


Please select the metric that you believe has the most impact on us getting engagement and retention from our company communications.

Please select the metric that you believe has the 2nd most impact on us getting engagement and retention from our company communications.

Do you have any metrics in your department that the communication team can use to measure the Retention and Engagement of the Company’s communication?  

Do you have any suggested outcomes that the communication team can focus on and improve?  (Please remember the S.M.A.R.T. goal principles when suggesting a goal.  For more information please visit https://www.mindtools.com/pages/article/smart-goals.htm)

One example would be increasing the number of buyer & seller opening calls in our units.


Communication Team - FBM Survey

Welcome to your Communication Team - FBM Survey.

Please rate the questions below, 1 being highly unlikely and 5 being very likely.

Department Changes: Are you notified when fellow departments make a change that can affect you and your department?

Projects: Do you feel like we as a team do a good job informing you of projects that are in progress?

Do you feel like we celebrate each other’s accomplishments and successes?

Do you remember what happened in the last GSD Meeting?

Are you aware when a GSD team member is on vacation?


Pango Way Training Assessment

Welcome to your Pango Way Training Assessment

On a Bulk sale, when is an escrow required by law?

When the seller is paying off a PACE/HERO loan that is attached to the tax bill how would you prorate the property taxes?

When prorating taxes on a transaction closing November 3, which is correct?

Under what circumstances can we release a file for recording?

When a lender requires certain debts to paid as a closing condition, what would you do?

If the last payment on a mortgage was made July 5, from what date would we charge interest when estimating the payoff amount?

Who are the true parties to an escrow:

Explain the purpose of the following documents:

Grant Deed: Used to convey real property by an owner

Quitclaim Deed: Used to convey a possible interest in real property by a party not on title.

Interspousal: Used by spouses involved in a settlement agreement and customarily drafted by an attorney.

Preliminary Change of Ownership Report: Notifies the Assessor of the transfer of title and instructs them how to reassess the tax bill.

FIRPTA Affidavit: Seller signs under penalty of perjury they are a US person.  Seller’s inability to sign this form triggers the requirement of foreign withholding.

1099 Information Form: Seller instructs escrow how the sale will be reported on their tax return

When a property is coming out of a Trust on a refinance, what documents are required?

Who does the Listing Agent represent?

What title policy is most commonly paid for by the Buyer?

What title policy does the CAR RPA default to the seller providing to the buyer?

What are endorsements to the title policy?

When checking in a seller’s opening package, what determines whether state withholding applies?

What is the standard state withholding percent?

If standard state withholding applies on a sale of 400,000.00, how much would we send to the Franchise Tax Board?

For a foreign seller, what would the withholding amount be?

Who issues the seller’s closing disclosure and when?

According to the California Association of Realtors Residential Purchase Agreement, from whose proceeds is Buyer's Broker's commission paid?

If no boxes are checked in the initial deposit field of the California Association of Realtors Residential Purchase Agreement.  The default answer is:


Qualia Proficiency Assessment

Welcome to your Qualia Proficiency Assessment

Branch

Escrow Officer

Documents


Is there a copy of the file Letter – Buyer (NEW in the (1) Escrow Instructions folder (It is acceptable if they rename the document Opening Letter)

And, after opening the file, make sure that this was generated properly using the phrase/clause, OPENING LETTER - BUYER (NEW) pictured below


Is there their a copy of the file Letter – Buyer (NEW) in the Correspondence folder?


Check the E-Signing Documents folder for a copy of Amendment – All Parties. Has the document been generated properly with the following,
  • The Clause (Phrase) - CREDIT TO BUYER FROM SELLER
  • The credit amount is $500.00
  • The description of the credit is for Closing Costs

Connect

Goto the Connect tab, 

Is the Closing Status is set to Closing Prep?


Does the Connect Inbox contain a message to Vic Stefan?
Is there an attachment, Opening Letter – Buyer ?


Does the Requests tab for the following 2 Information Requests that were sent to Vic Stefen?
  • Confirm Home Warranty Information
  • Confirm Legal Name and Prior Names


Does the Requests tab for the following Information Request that were sent to John Smith?
  • Upload Trust Agreement


Does the Confirm Home Warranty Information task have a reminder sent?

Fedex Integration

Is there a Fedex Label to Pango Listing Brokerage?

Fees

Is there an escrow fee of $600.00 to each side? (Please make sure that the fees are bucketed properly)


Is there an Agent Credit to Buyer of $1,500.00 on Screen L/N? The Payor must be set to the Pango Selling Brokerage.

Tasking

On Basic Info, is Steve Jobs is set as the Escrow Assistant?


Are the following 2 tasks set to the user that took the assessment with a due date of 11/25/2020

  • Call Buyer and provide notes

  • Call Seller


Are the following 2 tasks are marked as completed?
  • Acknowledge Receipt of Contract
  • Review Contract and Input Data


Does the email contain the email template Pango – OPENING – INTRODUCTION BUYER?


Also, is the document waiting for Esign from Vic Stefen?

Contacts

Is Pango Loan Brokerage with the address 12 North Main Street, Los Angeles, CA 90012 selected?


Communication Team - FBM Survey (Dec 2019)

Welcome to your Communication Team - FBM Survey (Dec 2019).

Please rate the questions below, 1 being highly unlikely and 5 being very likely.

Department Changes: Are you notified when fellow departments make a change that can affect you and your department?

Projects: Do you feel like we as a team do a good job informing you of projects that are in progress?

Do you feel like we celebrate each other’s accomplishments and successes?

Do you remember what happened in the last GSD Meeting?

Are you aware when a GSD team member is on vacation?


Qualia Proficiency Assessment - Processing - Level 1

Welcome to your Qualia Proficiency Assessment - Processing - Level 1

Branch

Escrow Officer

How many minutes did the assessment take for the user to complete?

Escrow Number


1. In the Documents Folder - Look for Seller Opening Trust Package in Docs folder


2. Look for Third Party Deposit Instruction_

Deposit Amount is $10,000.00
Third Party’s name is John Smith


3. Look for Letter – Seller (Forwarding:Closing)_

Must be using phrase: Closing Letter – Seller
Proceeds amount is $450,000.00
Added bullet point: Copy of executed Grant Deed per your request



4. Check the Processing Milestone for the Task Order Demand for Solar Lien

Due date should be set to the date they took the assessment


Task should be assigned to the person who took the assessment 


5. Check the Pre-Closing Milestone for the Task Check Seller’s TIN

Due date should be set to the date they took the assessment


6. Check Section B for a Courtesy Credit to the Seller

The amount should be set to $-285.50 to the Seller.

Make sure the Aggregate Name and Label are set properly
The Name should be set to Escrow Fee
The Label should be set to Settlement Fee


7. Check Section H for a Reimbursement for 9A City Report Upfront Fee of $72.76

The Aggregate Name should be set to Reimbursement Fees
The Aggregate Label should be set to Reimbursement


8. Check the Prorations screen for a Proration for HOA Dues

The Installment amount should be set to $500.00
The Start Date should be 7/1/2020
The End Date should be 8/1/2020
The prorated amount should be $416.67 


9. Check the Other Contacts

Please make sure Walmart NHD has been changed to Pango NHD
There should not be 2 NHD companies on this file


11. Check the Buyer’s Screen

Make sure that Miss Piggy has been added as the spouse of Kermit the Frog


13. Goto the Seller’s Screen

Make sure the 1031 Toggle has been activated
The Exchange Accommodator should be set to Pango 1031 Exchange Company


14. Check Section H of the Charges, and view the Listing Brokerage Commission break down

Lyle Lister  $17,500.00 
Tammy TC $500.00
Pango Listing Brokerage $5760.00 


12. Check the vesting of Kermit and Miss Piggy.  

The vesting should read: Kermit The Frog and Miss Piggy, husband and wife, as community property


10. Check Section H in Charges for the following for the Pango NHD Payee

A $75.00 charge to Seller 

Add invoice/reference number of
#57489 to payee card